Refund policy

At Oceanides Eyewear, we stand by the quality and craftsmanship of our products. We believe that each pair of sunglasses you purchase from us will exceed your expectations. However, we understand that sometimes things don’t go as planned, and that’s why we’ve made our returns and exchanges process as clear, straightforward, and hassle-free as possible. 

Your satisfaction is our top priority, and we’re here to ensure that your experience with Oceanides is nothing short of exceptional—from the moment you browse our collection to the final moment you unwrap your purchase. If for any reason you’re not completely satisfied with your order, rest assured that we’ve got you covered with a returns process that’s designed to be seamless and stress-free. Because we believe in the quality of our products, we’ve crafted a policy that not only protects your investment but also makes it easy for you to find the perfect fit.  

1. HOW TO RETURN OCEANIDES EYEWEAR PRODUCTS 

Purchased from the Official Oceanides Eyewear Online Store

• You can return most products purchased directly from oceanideseyewear.ca within 30 days of receipt. To be eligible for a return, the items must be unused, in their original packaging, and include all original tags. 

Purchased from Authorized Retail Stores

• If you purchased your Oceanides product from an authorized retail store, please refer to the store’s specific return policies. We recommend contacting the store directly for assistance with your return. 

Purchased from Authorized Online Stores 

• For items bought from authorized online retailers, returns should be processed through the original point of purchase. If you encounter any issues, please contact the retailer or reach out to us for support. 

2. OFFICIAL OCEANIDES EYEWEAR ONLINE STORE RETURN INSTRUCTIONS  

To initiate a return for a product purchased from oceanideseyewear.ca:

• Submit a Return Request: Send a message to hola@oceanideseyewear.ca to start the return process. Please note that unauthorized returns will not be accepted and will be sent back to you.
• Prepare the Product: Ensure that the item is unused, in its original packaging, and includes all tags and accessories. 
• Shipping the Return: You will be responsible for the shipping cost to return the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. 
• Processing Time: Once we receive your returned item, please allow up to 5 business days for processing. You will receive a confirmation email once your refund or exchange has been processed. 

3. RETURNS POLICY & GUIDELINES  

Whether you need a different style, a different size, or simply changed your mind, we’re here to help you every step of the way. 

Products must be returned within 30 days of receipt, in a resalable condition with original tags and packaging. Items that have been used, worn, or damaged are not eligible for return. 

You will be responsible for return shipping costs. A restocking fee of 15% may be applied if the product is returned without original packaging, tags and accessories or if the packaging is damaged.